FAQ - Frequently Asked Questions

What is hospitalityInside.com?

hospitalityInside.com is a trade press medium for the international hotel industry and its affiliated branches. It is a magazine on the web with up-to-the-minute trade information and background reports.

What is the frequency of hospitalityInside.com?

The magazine is always updated every Friday. If any important announcements or news reach the editorial office between these two main updates, they get published immediately.

Who is the target group?

Hotel management, investment, financial services, bankers, consultants, architects, designers, developers, marketing specialists, and anybody else who makes decisions regarding hotels. People in these positions need to know who does what, where, when and why. hospitalityInside.com delivers such information, up-to-date and reliably.

How many new items can one read each week?

The weekly contributions consist of trade articles, news, company information and items about people etc. Its composition and quantity depend on any actual news which emerge and on the editorial schedule which takes readers’ requirements into account.

Why is there no advertising?

Because the thorough, well researched information takes priority. Since the start of the media crisis in 2000, pressure on journalists has increased enormously - whether openly or more subtly. They are expected to take "adequately" into account the requirements of advertisers when reporting. hospitalityInside.com therefore has no desire to become economically dependent on advertising revenue but prefers to be economically reliant on its readers. They value the quality of information provided by their subscription.

Can hospitalityInside.com replace existing trade media? Our on-line publication positions itself between traditional information media such as newspapers, magazines and on-line magazines on the one hand and specialised consultants on the other. hospitalityInside.com combines detailed trade know-how with journalism. With its claim to deliver high quality content to management, our magazine complements already existing trade media.

Who is behind hospitalityInside.com?

hospitalityInside has been put together by journalists who for many years have learned their trade within the hotel industry and have the necessary close personal contacts at their disposal. This ensures that facts have been professionally researched, information has been competently scrutinised and results are fact orientated and coherently presented. In addition, the editorial office has access to expert consultants. Editorial staff of hospitalityInside.com is committed to journalistic-ethical principles.

How do I find out about the latest news?

You can subscribe to a newsletter which is targeted towards your personal information requirements. You decide what areas you want to read about. We eMail you the appropriate links to the most recent contributions. You only have to log in once after calling up the first article. You receive the newsletter immediately after the main update; and between those main updates you receive red-hot updates.

How do I find "my" topics?

You look for topics in the appropriate section and sub-sections. Here you can find the most up-to-date articles within that area. You can also choose "advanced search": e.g. if you choose a section and a time period, all contributions within that section are displayed. By using "full text search" you should be able to find each article quickly.

What are the editorial sections?

The following sections are the core of the magazine:

• "Real estate" with the sub-sections Development, Financing, Residences, Architecture & Design;

• "Management" with the sub-sections Annual Reports, Strategies, Operations, Marketing, Distribution, Human Resources, Quality Management, Environment & CSR;

• "Market" with the sub-sections Market Analyses & Trends, Mergers & Acquisitions, Consulting;

• "Travel & Tourism" with the sub-sections Destinations, Resorts, Tour Operators, Business Travel, Meetings/Incentives/Events.

• "Health & Wellness"

• "Law"

• "Research"

• "Events"

Is there an archive?

All contributions can be found under the appropriate sections for some length of time. After that, they will be transferred to the archive for reasons of clarity. However, by using the search function everybody can call up articles under title, author, publication date, full text etc. at any time.

Are there links to other websites?

Where links to other web pages or websites are established, these will be opened in a separate window. If you close these windows, you will return to hospitalityInside from where you called up the link.

Who is listed in the data banks?

People will be included in the data banks of contacts by invitation of the editorial office. Editorial staff can also decide to remove data of people and companies. Compilation of data occurs with the co-operation of the respective people and companies. Promotional statements, hype, accentuation of text etc. will be removed by the editor’s office. Data banks have a purely informative character. Those who are included in the data bank can recommend other people for inclusion. The decision, however, is made exclusively by the editor’s office.

Can I communicate with everybody in the hospitality databank?

Those who have agreed to be included in the data bank can of course be contacted. By accepting the general terms and conditions, users of hospitalityInside have therefore agreed to be honest and professional in their communications with contacts arising from the hospitalityInside system. Legal restrictions apply over the use of contact addresses outside hospitalityInside.com, in particular the regulations about "UWG" (law against unfair competition).

How do I contact the editorial office?

Click on the left hand menu control button "Contact editorial office".

What happens with the mail to the author?

Mail to the author always reaches the author directly, if you have clicked on the button underneath the text. Any feedback will increase mutual understanding between editorial team and readers and will make the information network hospitalityInside more efficient.

Can I swap between different language versions?

Yes, effortlessly. By clicking on the German or English selector button in the menu you can get the alternative language version of the article you are reading at the time.

Is everything translated?

All up-to-date main articles and news are translated. Moreover, the editorial office can decide to add further articles in the original language. The editorial office can also release a language version if the translation of an article is not yet ready .

Is there additional information to the articles?

There can be follow-up links from articles. These could be earlier articles from hospitalityInside but also new content such as material from archives, annual reports etc.

Whom can I turn to if there are problems or queries?

For all queries please contact your hospitalityInside team under service@hospitalityInside.com

or by phone +49 821 995668.

I have forgotten my password

Click on "Password forgotten? Request here" and your access data are send to your registered eMail address. Choose the link "Change my profile” in the left menue to change your password if you like.

Do you give discounts?

Discounts are restricted to half-yearly mode of payment or to multiple subscriptions. If you are a member of a hotel co-operation, hotel chain or a member of a trade association you can benefit from the existing general conditions. Please contact the publisher.

Why does hospitalityInside.com cost more than traditional media?

The subscription price of traditional media is subsidised by advertising revenue. The website is financed entirely by subscriptions because the editorial of hospitalityInside.com is completely free of ads.

The organisational and staff expenditure is high because hospitalityInside.com makes information available to trade insiders in both German and English. This has an effect on the price. In return, however, we are able to provide a common communication platform - a long sought after international network.

Our price is comparable with other specialist trade information services, e.g. for doctors, financial institutions or energy suppliers. On an international comparison, given the service we provide, our price is rather low.

How can I pay?

Besides credit card payment we also accept pay on account. You can make your subscription online or sent an Email to service@hospitalityInside.com .

Do I get an invoice?

On payment, you automatically receive an invoice from Firstgate at your eMail address. You can look at and print out PDF files with the programme Adobe Acrobat Reader. You can download Acrobat Reader free from Adobe’s homepage www.adobe.de .

The print-out of the invoice contains all the tax relevant declarations such as date, invoice number, tax reference number etc.

How many admissions can I buy for one company or organisation?

As many as you like. In these cases special conditions apply. Ask us; please send a mail to the publisher or phone us.

How do I register?

There are three ways to access hospitalityInside.com:

1. Visitor’s access: You only need to register. You then have ten days free access to headlines and summaries of articles. In this way you get a good idea of what’s available and you can then decide for yourself whether an annual subscription might be worthwhile or whether you want to subscribe to a month’s trial first.

2. One month’s trial: You get a special price for a one month trial. This gives you access to the on-line service for one month. You can read all current articles of the week but you have no access to the data banks (companies, people, events, article archive).

3. Annual subscription: This allows you full access to the on-line service for 12 months. You can read all topical articles and you have access to the data banks (companies, people, events, article archive).

How long is my subscription valid for?

If you have chosen the visitor’s access, that access ends after ten days. An extension is not possible.

If you have chosen a one month’s trial, the access ends after one month. Another extension is not possible.

If you have an annual subscription, it is automatically extended by another year unless you cancel it six weeks before the end of the period.

How can I cancel my subscription?

After a one month subscription your access ends automatically, it can’t be extended by another month. Your visitor access ends also automatically. Your access data do not expire. You can login at any time to your personal profile and subscribe new by choosing a booking mode. The annual subscription can be cancelled six weeks before the year ends. Please send an eMail to office@hospitalityInside.com.

How safe is my data?

Data which you will be asked to provide on registration only serves administrative purposes. Third parties are not allowed access to the data.

Do you pass on my data?

We only pass on data if we are obliged to do so by law. All journalists and staff who receive information about customers in connection with their work for hospitalityInside.com are dutybound to maintain discretion.